Queen's University rolls out Transact Mobile Ordering to elevate student experience and grow campus
"Queen's University loves Transact Mobile Ordering and the students there are using it daily."
Sue Hutchinson
Manager of IT Services, Queen's University
Over 577,000 Transactions and $5.7M in sales from Transact Mobile Ordering
Over 22,400 Queen's students, faculty, and staff use mobile ordering. They can place customized orders from anywhere and avoid waiting in line at 18 locations on campus. Since launching in 2021, they've seen a 343% increase in sales from 2021 to 2023.
Optimized campus operations with a dedicated support engineer
Queen's University uses Transact Platinum+ level support for its Campus ID programs. Travis, their dedicated Transact Technical Support Engineer, helps with complex issues, offers personalized expertise, and more.
Queen's University partnered with the leader in higher education
Since teaming up with Transact in 2002, Queen's University has continued to progress alongside Transact's ever-evolving technology. This dedication to progress is a testament to their commitment to remaining competitive.
Queen’s University and Transact Campus
Queen's University is a public research university with two campuses in Kingston, Ontario, Canada. The University has over 28,000 enrolled students.
Transact and Queen's University have enjoyed a successful partnership since the early 2000s. Together, we have implemented an extensive campus ID, point-of-sale, and dining program tailored for higher education. These have significantly enhanced their students' and staff's efficiency and convenience.
Today, Queen's University uses a diverse range of Transact services to maintain full control over the student experience and data. Instead of outsourcing student data and analytics to a third-party food service provider, the university keeps them in-house, safeguards student data, and retains access to the analytics for programming and decision-making.
These products include Transact TSE, Transact Online Photo Submission, Transact Platinum+ for Campus ID, Transact Cloud POS, Transact Registers, Transact Mobile Ordering, and more.
Transact Mobile Ordering—providing students with a fast, secure, contactless ordering experience
The trend toward mobile ordering is gaining traction on university campuses. In a recent study, students on campus overwhelmingly expressed the importance of modern, convenient payment options that eliminate the need to carry debit and credit cards. At a time when student experience has become a differentiator for enrollment, the Transact Mobile Ordering app provides an easy solution.
In 2021, Queen's University introduced the Transact Mobile Ordering app at 18 locations on campus. This app significantly enhances students' university experiences, making them more convenient and enjoyable.
The Transact Mobile Ordering app stands out with its tailored features for retail operations in higher education. Queen's University retains full control over the student experience, and the app proudly displays its branding.
The students at Queen's University have embraced the Transact Mobile Ordering app with open arms. Sue stated, "Queen's University loves mobile ordering and the students are using it daily. Students love the flexibility of being able to preorder and schedule their orders ahead and skip the lines. Especially at some of our busier locations."
Students' positive feedback shows that the app is successful and improves their campus experience.
Queen's University has experienced a 183% year-over-year growth in sales from Transact Mobile Ordering
It's not just students who are benefiting from the Transact Mobile Ordering app. The faculty and staff at Queen's University also benefit from Transact's solutions. With Transact Cloud POS and Transact Mobile Ordering, they can efficiently manage operations, update pricing, change store hours, and access up-to-date reporting from a single web browser or anywhere that they have internet access. This system helps staff do many things simultaneously, making managing different tasks easier and saving time and resources.
Transact Mobile Ordering isn't just about convenience; it's a smart business move for Queen's. With its wide adoption, they have experienced a significant boost in revenue. Since its launch in 2021, the app has generated over $5.7M dollars in sales, marking a staggering 183% year-over-year growth.
Sue Hutchinson says, "We have about 1,000 transactions a day, with about $13,000 in revenue." These numbers testify to Mobile Ordering's success and reassure the financial stability and the positive impact on its operations.
Transact Platinum+ level support—upgraded support services to streamline campus operations
Queen's University benefits from a robust support system in its partnership with Transact. They've integrated Transact Platinum+ level support for their Transact Campus ID programs. This advanced support service helps Queen's team simplify their daily tasks and have one dedicated resource, Travis, to contact for any issues. Transact Platinum+ ensures their operations run smoothly and efficiently, relieving them of unnecessary burdens.
Sue Hutchinson praised Transact Platinum+: "Whenever we have a technical support issue that we need to resolve, or we're even just looking at the functionality that we're trying to achieve, and we don't know how to approach it or even if it's feasible. Having our dedicated account rep who is familiar with all of our setups in our configuration streamlines the process. It makes getting our support and solutions much more frequent because they know us, and we know him."