The Path of Least Resistance: Connecting Hospital Food and Retail Systems to Serve Staff Better
Hospital cafeterias, coffee bars, and kiosks are more than food outlets—they’re daily lifelines for the people keeping hospitals running. Healthcare workers and visitors collectively spend significant amounts on meals and snacks each year, but when the experience is slow, inconsistent, or inconvenient, that support system breaks down. People naturally choose what’s easiest—and too often, that means walking across the street.